Implementation Of E-Health Policy In Improving The Quality Of Health Services At Wonokromo City Health Center, Surabaya City

DOI

10.2991/978-2-38476-317-7_186How to use a DOI?

Keywords

policy implementation; e-health application; quality of health services; community health center

Abstract

This research aims to analyze the application of e-health practices in improving the quality of health services at the Wonokromo Community Health Center, Surabaya. This research uses qualitative methods based on the methods of Howard Lune and Bruce. L. Berg. Information was collected through participant observation, interviews, document analysis, and studies. Providers of scientific information are the director of the Wonokromo Community Health Center, IT officers and Wonokromo Community Health Center patients. The research results show that the implementation of the e-health policy at the Wonokromo Surabaya Community Health Center is going well and in accordance with the operational procedures (SOP) that have been established. The e-health application makes it easy for patients to take queue numbers, see doctor's schedules, and get health information. E-health applications also increase the efficiency, effectiveness and accountability of health services at community health centers. The obstacles faced in implementing e-health application policies are a lack of socialization, education and community participation, as well as technical problems such as unstable internet networks and servers that frequently go down. The recommendations given are to increase socialization, education and community participation, as well as improving the infrastructure and information systems that support e-health applications.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Niche Herlynda
AU  - Lena Citra Manggalasari
AU  - Marcela Putri Bernandy
AU  - Amida Dwi Nur Yanti
AU  - Sakinatul Isnaini
AU  - Devi Abidah Ardelia
PY  - 2025
DA  - 2025/02/13
TI  - Implementation Of E-Health Policy In Improving The Quality Of Health Services At Wonokromo City Health Center, Surabaya City
BT  - Proceedings of the International Joint Conference on Arts and Humanities 2024 (IJCAH 2024)
PB  - Atlantis Press
SP  - 2083
EP  - 2097
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-317-7_186
DO  - 10.2991/978-2-38476-317-7_186
ID  - Herlynda2025
ER  -