Lecturer Satisfaction with Research And Community Services at Universitas Negeri Surabaya

DOI

10.2991/978-2-38476-317-7_164How to use a DOI?

Keywords

Customer Satisfaction; Research; Community Services

Abstract

Customer satisfaction is one of the quality aspects that are highly considered at the Institute of Research and Community Services. This quantitative study uses statistical analysis of differential tests, gap analysis, and analysis using the importance-performance analysis method. Measurement of lecturers’ satisfaction with the research and community services process was carried out using a questionnaire. The survey results show that the research process and community services have the largest negative gap in the dimensions of Empathy and Responsiveness. The Empathy dimension is the disclosure of the results of the proposal assessment and implementation to the final report of the Research and Community Services. The Responsiveness dimension is the alertness of the Institute of Research and Community Services administrative services in handling problems in the field of Research and Community Services. From the analysis of science, there is one factor that needs to be prioritized, which is considered urgent and foremost by the respondents, and that is the alertness of Institute of Research and Community Service administrative services in handling problems in the field of Research and community services.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Amalia Ruhana
AU  - Yeni Anistyasari
PY  - 2025
DA  - 2025/02/13
TI  - Lecturer Satisfaction with Research And Community Services at Universitas Negeri Surabaya
BT  - Proceedings of the International Joint Conference on Arts and Humanities 2024 (IJCAH 2024)
PB  - Atlantis Press
SP  - 1737
EP  - 1743
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-317-7_164
DO  - 10.2991/978-2-38476-317-7_164
ID  - Ruhana2025
ER  -