High Levels of Student Satisfaction Are Often a Key Factor In Determining The Rankings And Reputations Of Business Schools

DOI

10.2991/978-2-38476-317-7_58How to use a DOI?

Keywords

Student Satisfaction; Business School; School Quality

Abstract

This study aims to analyze the factors contributing to student satisfaction at business schools. Satisfaction is a crucial factor that business schools strive to achieve, reflecting the quality of the institution. This research employs a quantitative approach using factor analysis to identify the components of student satisfaction at business schools. The findings indicate that student satisfaction in business schools is determined by 12 factors, based on previous studies: professional comfortable environment, student assessments and learning experiences, classroom environment, lecture and tutorial facilitating goods, textbooks and tuition fees, student support facilities, business procedures, relationship with teaching staff, knowledgeable and responsive faculty, staff helpfulness, feedback, and class sizes. The results suggest that the determinants of satisfaction at business schools are consistent and show no significant differences across different factors. This study confirms and validates the key determinants of student satisfaction at business schools. The implications of this research highlight the importance for business schools to focus on these factors to enhance student comfort and satisfaction.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Angga Pandu Wijaya
AU  - Widya Prananta
AU  - Made Virma Permana
PY  - 2025
DA  - 2025/02/13
TI  - High Levels of Student Satisfaction Are Often a Key Factor In Determining The Rankings And Reputations Of Business Schools
BT  - Proceedings of the International Joint Conference on Arts and Humanities 2024 (IJCAH 2024)
PB  - Atlantis Press
SP  - 568
EP  - 577
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-317-7_58
DO  - 10.2991/978-2-38476-317-7_58
ID  - Wijaya2025
ER  -