Operational Resources Perspective Analysis on Service Development at the Institute for Research and Community Service (LPPM) Surabaya State University (UNESA)

DOI

10.2991/978-2-38476-317-7_157How to use a DOI?

Keywords

Development; service; operations; resources

Abstract

The Institute for Research and Community Service (LPPM) at Surabaya State University (UNESA) is the main axis in developing research and community service services. In this context, an in-depth understanding of LPPM’s operational resources is an important key in ensuring the effectiveness and efficiency of the services provided. Therefore, this research aims to analyze the perspective of LPPM UNESA’s operational resources in order to support optimal service development, whether it will create new service innovations or develop existing services depending on existing conditions in the field. This research uses quantitative methods. Data was collected through questionnaires from staff of LPPM as an internal resources and service providers, and also we did a document analysis. The research uses the Miles and Huberman data analysis model which includes data collection, data reduction, data presentation, and drawing conclusions. The findings reveal that technological updates in services at LPPM Unesa have been considered good and up to date, the technology that supports services at LPPM has been able to reach the service needs at LPPM, and technological changes in LPPM services are also considered to have followed technological developments and are considered appropriate in supporting tools. Facilitates services at LPPM and its use is also considered efficient in helping ease service operations.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Zulaikhah Abdullah
AU  - Tintin S. Puspitasasri
AU  - Dody Purwanto
AU  - Nuzzila R. Fidarina
PY  - 2025
DA  - 2025/02/13
TI  - Operational Resources Perspective Analysis on Service Development at the Institute for Research and Community Service (LPPM) Surabaya State University (UNESA)
BT  - Proceedings of the International Joint Conference on Arts and Humanities 2024 (IJCAH 2024)
PB  - Atlantis Press
SP  - 1655
EP  - 1662
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-317-7_157
DO  - 10.2991/978-2-38476-317-7_157
ID  - Abdullah2025
ER  -