Proceedings of the 7th International Conference on Learning Innovation and Quality Education (ICLIQE 2023)

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Training Needs Analysis Using Quiz Based Microlearning for Team Leader

Authors
Andi Anugrah1, 2, *, Basuki Wibawa1, Eveline Siregar1
1University State of Jakarta, Jakarta, Indonesia
2Telexindo Bizmart, Jakarta Selatan, Indonesia
*Corresponding author. Email: andi_9902922001@mhs.unj.ac.id
Corresponding Author
Andi Anugrah
Available Online 25 November 2024.
DOI
10.2991/978-2-38476-301-6_65How to use a DOI?
Keywords
Microlearning; Quiz-Based Learning; Training Need Analysis; Contact Center
Abstract

This study aims to review the potential quiz-based microlearning application for Team Leader Contact Center training. Thus, these findings can be a reference to design and use microlearning in training programs. This study analyzed the success rate of introduction using quiz-based microlearning to several learning topics. Participants are given several topics to study and are accompanied by quizzes to measure their level of mastery. There were 62 participants to use the application. With descriptive analysis method, there were 52 participants (83.87%) who scored 80 and above, while 10 participants (16.13%) scored below 80. Analysis of the types of material showed that topics with cases analysis is material with a low level of mastery, only 12 participants (19.35%) were able to complete all the material correctly. Furthermore, the quiz with calculation was completed by 22 participants (35.48%). It was concluded that some of the main advantages of quiz-based microlearning are (a) it allows it to be used in professional training, (b) it allows repeated learning, and (c) it motivates participants to try. The design of quiz based microlearning to help students learn in the right direction through valid knowledge with ethical considerations.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 7th International Conference on Learning Innovation and Quality Education (ICLIQE 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
25 November 2024
ISBN
978-2-38476-301-6
ISSN
2352-5398
DOI
10.2991/978-2-38476-301-6_65How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Andi Anugrah
AU  - Basuki Wibawa
AU  - Eveline Siregar
PY  - 2024
DA  - 2024/11/25
TI  - Training Needs Analysis Using Quiz Based Microlearning for Team Leader
BT  - Proceedings of the 7th International Conference on Learning Innovation and Quality Education (ICLIQE 2023)
PB  - Atlantis Press
SP  - 678
EP  - 684
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-301-6_65
DO  - 10.2991/978-2-38476-301-6_65
ID  - Anugrah2024
ER  -