Proceedings of the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023)

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The Influence of Servant Leadership on Organizational Citizenship Behavior

Authors
Lidya Henilesta1, *, Nur Arief Rahmatsyah Putranto1
1School of Business and Management, Bandung Institute of Technology, Bandung, Indonesia
*Corresponding author. Email: lidya_henilesta@sbm-itb.ac.id
Corresponding Author
Lidya Henilesta
Available Online 26 June 2024.
DOI
10.2991/978-94-6463-443-3_112How to use a DOI?
Keywords
Servant leadership; Organizational Citizenship Behavior (OCB); Oil and Gas Company; Social Exchange Theory
Abstract

In today’s highly competitive oil and gas industry, organisations increasingly rely on their most valuable resource, human capital, to enhance their efficiency and effectiveness. Organisational Citizenship Behavior (OCB) is recognised as a behaviour that can positively impact organisational effectiveness. However, Company X, a private sector company operating in Indonesia’s oil and gas industry, still faces challenges in fostering OCB among its employees. One of the factors that influence OCB is leadership style. This study aims to investigate the role of one of the known leadership styles, the servant leadership, along with its dimensions, which are empowerment, accountability, standing back, humility, authenticity, courage, forgiveness, and stewardship on OCB at Company X. Drawing on the social exchange theory, the study postulates that employees who experience servant leadership will engage in OCB as a form of reciprocity, such as assisting absent colleagues. Data were collected from 125 participants and analysed using multiple linear regression analysis in SPSS v.23. The results indicate that only two dimensions of servant leadership, namely empowerment and standing back, significantly influence OCB. Theoretical and practical implications are discussed based on the research findings.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023)
Series
Advances in Economics, Business and Management Research
Publication Date
26 June 2024
ISBN
10.2991/978-94-6463-443-3_112
ISSN
2352-5428
DOI
10.2991/978-94-6463-443-3_112How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Lidya Henilesta
AU  - Nur Arief Rahmatsyah Putranto
PY  - 2024
DA  - 2024/06/26
TI  - The Influence of Servant Leadership on Organizational Citizenship Behavior
BT  - Proceedings of the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023)
PB  - Atlantis Press
SP  - 841
EP  - 848
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-443-3_112
DO  - 10.2991/978-94-6463-443-3_112
ID  - Henilesta2024
ER  -