UX Design Management: Type of Management Systems and Communication Strategies in Technology Industry

DOI

10.2991/isemss-19.2019.132How to use a DOI?

Keywords

UX Management, User experience design management, Management systems, Design communication model, organization communication

Abstract

In last ten years, user experience design is getting more popular than it is used to be in the technology industry. Most of the big technology companies started to incorporating UX activities at every stage of a project and also some of them built their own user experience design team or department. To deliver valuable products to customers and achieve team goals, leaders of the UX team should know how to lead a productive team, influenc businesses to adopt user-centered design and communicate with team members and customers. Liker’s Management systems outlined four systems of management to describe the relationship, involvement, and roles of managers and subordinates in industrial settings. The four management systems are: Exploitative Authoritative, Benevolent Authoritative, Consultative System and Participative System. This article focuses on how leaders and UX designers solve problems with their communication strategies in different management systems. Twenty-three UX teams, including thirty leaders and team members were invited to join the interviews. The affinity diagram was applied to analysis the data of interviews and indicated what is the keywords in the interviews. Then, matching the keywords and communication strategies with the Key elements of four management systems. As the result, we build the UX design communication model that shows how UX team solved the problems with their communication strategies in different management systems and provides UX leaders and researchers some suggestions on UX management.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Mo Ya Ju
AU  - Lee Jiunde Jim
PY  - 2019/09
DA  - 2019/09
TI  - UX Design Management: Type of Management Systems and Communication Strategies in Technology Industry
BT  - Proceedings of the 2019 3rd International Seminar on Education, Management and Social Sciences (ISEMSS 2019)
PB  - Atlantis Press
SP  - 659
EP  - 663
SN  - 2352-5398
UR  - https://doi.org/10.2991/isemss-19.2019.132
DO  - 10.2991/isemss-19.2019.132
ID  - Ju2019/09
ER  -