Assessing Disruptive Technology’s Influence on Housekeeping Operations and Employee Dynamics in Star Category Hotels

DOI

10.2991/978-94-6463-437-2_22How to use a DOI?

Keywords

Disruptive Technology; Housekeeping Operations; Employee Dynamics; Hotel Industry; Outsourcing; Technological Innovation; Trends; Organizational Performance; Technology Adoption; Hospitality

Abstract

As a result of incorporating new technologies into its operations, the hotel business is seeing constant growth. Modern hotels have integrated technology into every nook and cranny. More so than in the past, technological advancements have made it more difficult to find qualified employees. Therefore, businesses have started to outsource in order to tap into a larger pool of potential employees. Even the cleaning staff follows this rule. The housekeeping department, like many others, is prone to manual labor but stands to benefit greatly from automation in the near future. The hotel as a whole is seeing the good effects of technological advancements, and this includes the housekeeping department. This research looks at how outsourcing cleaning services affects the housekeeping department as a whole as a result of technological adoption. As part of its evaluation, the study looks at the connection between housekeeping and outsourcing. The data has been analyzed using a quantitative technique based on questionnaire surveys sent to hotel managers in charge of cleaning. One of the most important takeaways from the research is the positive impact that outsourcing has had on the hotel cleaning department via the use of technology. The research focuses on the current technological changes and how they have an impact on the outsourcing of housekeeping services.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Prerna Srivastava
AU  - Pankaj Kumar Tyagi
PY  - 2024
DA  - 2024/06/13
TI  - Assessing Disruptive Technology’s Influence on Housekeeping Operations and Employee Dynamics in Star Category Hotels
BT  - Proceedings of the International Conference on Innovation and Regenerative Trends in Tourism and Hospitality Industry (IRTTHI 2024)
PB  - Atlantis Press
SP  - 317
EP  - 325
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-437-2_22
DO  - 10.2991/978-94-6463-437-2_22
ID  - Srivastava2024
ER  -