Proceedings of the 2nd International Conference on Democracy and Social Transformation (ICON-DEMOST 2023)

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Implementation of ISO 9001 in SMEs: A Systematic Literature Review

Authors
Danar Agus Susanto1, *, Putu Dana Karningsih1, Mochamad Suef1, Bambang Prasetya2
1Institut Teknologi Sepuluh Nopember, Surabaya, Indonesia
2National Research and Innovation Agency of Indonesia, Jakarta, Indonesia
*Corresponding author. Email: danar.agus.susanto@brin.go.id
Corresponding Author
Danar Agus Susanto
Available Online 8 January 2024.
DOI
10.2991/978-2-38476-174-6_19How to use a DOI?
Keywords
quality management system; ISO 9001; SMEs
Abstract

This research aims to determine the implementation of ISO 9001 by SMEs to obtain information about the current trend of implementing ISO 9001 in obtaining certification. This study uses a systematic literature review analysis to identify, evaluate, and interpret the findings of primary studies from Scopus and Science Direct indexed publications in the last 10 years. Research on the application of ISO 9001 to SMEs mostly focuses on the benefits of implementation, certification, models of implementation, locus of application, and the latest version of QMS for SMEs. The model for implementing ISO 9001 in SMEs is related to models of fuzzy sets, genetic algorithms, decision-making, benchmarking, and quality control processes in the manufacturing industry. There is a sizeable gap between Small and Medium Enterprises and Large Enterprises in implementing ISO 9001. The more relevant difficulties experienced by SMEs in implementing ISO 9001 are top management commitment, performance measurement, and lack of customer interest in ISO 9001.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2nd International Conference on Democracy and Social Transformation (ICON-DEMOST 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
8 January 2024
ISBN
978-2-38476-174-6
ISSN
2352-5398
DOI
10.2991/978-2-38476-174-6_19How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Danar Agus Susanto
AU  - Putu Dana Karningsih
AU  - Mochamad Suef
AU  - Bambang Prasetya
PY  - 2024
DA  - 2024/01/08
TI  - Implementation of ISO 9001 in SMEs: A Systematic Literature Review
BT  - Proceedings of the 2nd International Conference on Democracy and Social Transformation (ICON-DEMOST 2023)
PB  - Atlantis Press
SP  - 107
EP  - 112
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-174-6_19
DO  - 10.2991/978-2-38476-174-6_19
ID  - Susanto2024
ER  -