Proceedings of the Third International Conference on Communication, Language, Literature, and Culture (ICCoLliC 2024)

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An Attitude Analysis on Google Maps Reviews of Singaporean Tourist Destinations: An Appraisal Perspective

Authors
Matthew Thomas1, *, Diah Kristina1
1Universitas Sebelas Maret, Surakarta, Indonesia
*Corresponding author. Email: matthewalexander@student.uns.ac.id
Corresponding Author
Matthew Thomas
Available Online 24 December 2024.
DOI
10.2991/978-2-38476-321-4_17How to use a DOI?
Keywords
Attitude Analysis; Google Maps Reviews; Appraisal Framework; Singaporean Tourist Destinations; Discourse Analysis
Abstract

This research delves into the realm of attitude analysis within the context of Google Maps reviews, focusing on three prominent tourist destinations in Singapore: Marina Bay Sands, Gardens by The Bay, and Universal Studio Singapore. Drawing upon appraisal framework, the study aims to identify the types of affect, judgment, and appreciation expressed within these online reviews. Additionally, it seeks to delineate the distribution of these appraisal types across three distinct location types—a hotel, a garden, and a theme park. Ultimately, this study aims to reveal potential implications of attitudes in review texts and to provide new perspectives for its readers. Employing an embedded multiple-case study methodology, the attitudes employed in 15 selected review texts are selected based on specific criteria and manually scrutinized. The study finds that appreciation is the most prominent in all three domains. The variations of attitude (sub)types, when compared to its surrounding contexts, reveal the characteristics of the tourist destinations as well as their cultural (and possibly the geographical) background. The themes being talked about hint towards the visual aspects of the tourist destinations and Singapore and imply the communicative functions of reviews.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the Third International Conference on Communication, Language, Literature, and Culture (ICCoLliC 2024)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
24 December 2024
ISBN
978-2-38476-321-4
ISSN
2352-5398
DOI
10.2991/978-2-38476-321-4_17How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Matthew Thomas
AU  - Diah Kristina
PY  - 2024
DA  - 2024/12/24
TI  - An Attitude Analysis on Google Maps Reviews of Singaporean Tourist Destinations: An Appraisal Perspective
BT  - Proceedings of the Third International Conference on Communication, Language, Literature, and Culture (ICCoLliC 2024)
PB  - Atlantis Press
SP  - 240
EP  - 258
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-321-4_17
DO  - 10.2991/978-2-38476-321-4_17
ID  - Thomas2024
ER  -