Proceedings of the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023)

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An Empirical Study of E-GovQual and Technology Adoption and Its Impact on the Image of Good Corporate Governance

Authors
Lili Khamiliyah1, *, Vanessa Gaffar1, Meta Arief1
1Universitas Pendidikan Indonesia, Bandung, 40154, Indonesia
*Corresponding author. Email: lili_khamiliyah@upi.edu
Corresponding Author
Lili Khamiliyah
Available Online 26 June 2024.
DOI
10.2991/978-94-6463-443-3_152How to use a DOI?
Keywords
E-Government; Service Quality; Technology Adoption
Abstract

The development of e-government is a critical topic in managing the activities of government organizations, and the relationship between service providers and users is a crucial aspect of e-government development. This research has developed the e-GovQual measurement model and integrated it with the Technology Adoption Theory (TAM) as part of the e-government technology adoption process. The aim of this research is to reveal how user satisfaction can influence the implementation of Good Corporate Governance (GCG) in government organizations. The study involved 143 respondents from various government agencies and partner institutions and used a quantitative approach and Structural Equation Modeling - Partial Least Squares (SEM-PLS) to present empirical evidence that perceived efficiency, trust, and reliability have a convincing influence on the e-government technology adoption process. The research results also show that the perceived ease and usefulness of e-government technology impact user satisfaction, which, in turn, positively impacts the image of good corporate governance within government organizations. Thus, this research provides valuable insights into the importance of these factors in e-government development and creates a solid foundation for future improvements in e-government systems.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023)
Series
Advances in Economics, Business and Management Research
Publication Date
26 June 2024
ISBN
978-94-6463-443-3
ISSN
2352-5428
DOI
10.2991/978-94-6463-443-3_152How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Lili Khamiliyah
AU  - Vanessa Gaffar
AU  - Meta Arief
PY  - 2024
DA  - 2024/06/26
TI  - An Empirical Study of E-GovQual and Technology Adoption and Its Impact on the Image of Good Corporate Governance
BT  - Proceedings of the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023)
PB  - Atlantis Press
SP  - 1239
EP  - 1245
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-443-3_152
DO  - 10.2991/978-94-6463-443-3_152
ID  - Khamiliyah2024
ER  -