Identification of Quality-Based HR Development in the Hospitality Industry: A Case Study on the Horison Hotel, Ciledug Management Team, Indonesia

DOI

10.2991/978-94-6463-296-5_28How to use a DOI?

Keywords

HR Development; Organizational Culture; HR Quality; Hospitality Industry

Abstract

This study investigates Human Resources (HR) development strategies in the hotel industry, focusing on the Horizon Hotel Management Team as a case study. The challenge faced by the hospitality sector lies in effectively meeting the needs of increasingly discerning and knowledgeable guests by providing exceptional service. Using a qualitative approach, this research explores the strategies used to design, implement, and monitor HR development, with efforts concentrated on improving overall service quality. The study's findings underscore that hotels are adopting a series of quality-centric HR development initiatives, including training to meet individual needs, providing guidance to employees to meet higher service standards, and cultivating an organizational culture that encourages service excellence. In addition, this research highlights additional aspects that contribute to the understanding of HR development. The role of leadership within the management team is emphasized as a critical factor in instilling a sense of ownership and commitment among employees. This highlights the importance of emerging trends and preferences in service delivery to ensure continued guest satisfaction. This research emphasizes the importance of collaboration between management teams and staff, demonstrating its vital role in aligning quality aspirations with broader organizational goals.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Joko Haryono
AU  - Sundring Pantja Djati
AU  - Nurbaeti
PY  - 2023
DA  - 2023/12/04
TI  - Identification of Quality-Based HR Development in the Hospitality Industry: A Case Study on the Horison Hotel, Ciledug Management Team, Indonesia
BT  - Proceedings of the 4th International Conference on Tourism, Gastronomy, and Tourist Destination (TGDIC 2023)
PB  - Atlantis Press
SP  - 209
EP  - 215
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-296-5_28
DO  - 10.2991/978-94-6463-296-5_28
ID  - Haryono2023
ER  -