Public Services of Indonesian National Police in the Era of COVID-19 Disruption: Literature Studies

DOI

10.2991/aebmr.k.220304.029How to use a DOI?

Keywords

Public Service; Police; Disruption; Human Resource

Abstract

The challenges facing the police public service in the Covid-19 pandemic era are complex and dynamic. One of the issues that is evident is how members of the police must adapt in providing public services to the community. The initial findings of this study lead to the conclusion that in general the performance of police public services requires an adaptive pattern to deal with the disruption situation of the pandemic. The study is qualitative research following a literature study method. Data were taken from various articles, journals, and books relevant to the topic of study which could help answer the problem formulated in the paper. Literature studies in many countries have shown that the disruption of Covid-19 has had a psychological, mental, and technical impact on police public services. The study provides four recommendations regarding the pattern of Indonesian National Police (Polri) public services to anticipate future disruptive situations. First, the availability of mental health facilities in every Polri’s hospital at the regional and central levels should be encouraged. Second, there is a need to increase the capacity and quality of human resources (HR), especially for units that are directly in contact with the public. Third, the ICT and big data infrastructure owned by the National Police should be improved at the regional and central levels. Fourth, it is necessary to accelerate the e-government and big data programmes in the internal environment of Polri to support better public service performance in the future.

Copyright

© 2022 The Authors. Published by Atlantis Press International B.V.

Open Access

This is an open access article under the CC BY-NC license.

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TY  - CONF
AU  - Ariefaldi Wargenegara
PY  - 2022
DA  - 2022/03/08
TI  - Public Services of Indonesian National Police in the Era of COVID-19 Disruption: Literature Studies
BT  - Proceedings of the 7th Sriwijaya Economics, Accounting, and Business Conference (SEABC 2021)
PB  - Atlantis Press
SP  - 210
EP  - 219
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.220304.029
DO  - 10.2991/aebmr.k.220304.029
ID  - Wargenegara2022
ER  -