Exploring the Impact of Technology Anxiety on Citizens’ Behavioral Intention to Use E-Government: The Role of Problem-focused Coping Strategy

DOI

10.2991/978-94-6463-583-6_6How to use a DOI?

Keywords

Technology Anxiety; Coping Theory; Primary Appraisal; Problem-focused Coping; Behavioral Intention; E-government Adoption

Abstract

This study aims to explore the citizens’ behavioral intention to use e-government in the context of technology anxiety. The research framework is drawn from the coping theory, which is utilized as a theoretical lens for examining the interplay between technology anxiety, coping process, and behavioral intention among Vietnamese citizens. The research employed a quantitative approach and utilized an online survey instrument, ultimately collected a total sample of 592 citizens residing in Ho Chi Minh City, Vietnam. The findings reveal that citizens with higher levels of technology anxiety perceived e-government as more threatening rather than challenging. In addition, the study also discovered the positive relationships between primary appraisals and problem-focused coping, suggesting an interesting notion that individuals experiencing threat appraisal still prone to adopt problem-focused coping in response to their anxiety regarding the use of e-government. Ultimately, in the context of e-government adoption, problem-focused coping was found to positively influence citizens’ behavioral intention to use e-government in the future. The research contributes to the existing literature by providing a more comprehensive understanding of the psychological and cognitive processes that influence citizens’ intentions to adopt e-government in the presence of technology anxiety. Consequently, the study’s findings offer several practical implications for government agencies to the anxiety level of citizens regarding e-government, thereby improving the implementation of e-government as well as the adoption rate of e-government initiatives among Vietnamese citizens.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Trang Thi Uyen Nguyen
AU  - Linh Doan Phuong Nguyen
AU  - Hien Thi Ngoc Huynh
AU  - Phuong Van Nguyen
AU  - Nhat Phuc Minh Nguyen
PY  - 2024
DA  - 2024/11/26
TI  - Exploring the Impact of Technology Anxiety on Citizens’ Behavioral Intention to Use E-Government: The Role of Problem-focused Coping Strategy
BT  - Proceedings of the 2nd International Conference - Resilience by Technology and Design (RTD 2024)
PB  - Atlantis Press
SP  - 59
EP  - 76
SN  - 1951-6851
UR  - https://doi.org/10.2991/978-94-6463-583-6_6
DO  - 10.2991/978-94-6463-583-6_6
ID  - Nguyen2024
ER  -