Proceedings of the Sixth Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2020)

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The Influence Work Culture and Work Quality on Service Quality in the Governments of Padang Pariaman Regency, West Sumatera Province

Authors
Aldri Frinaldi, Jumiati, Nora Eka Putri
Corresponding Author
Aldri Frinaldi
Available Online 17 June 2021.
DOI
10.2991/aebmr.k.210616.073How to use a DOI?
Keywords
Work culture, Work quality, Service quality
Abstract

The Problem in this research is regarding the quality of service provided by employees in local government. The variables that influence it in this study are work culture and work quality, for that we need an analysis in this study to reveal “is there an influence between work culture and employee work quality on service quality?”. This research uses a quantitative approach. The research was conducted at several regional apparatus organizations of Padang Pariaman Regency, West Sumatra Province. The sampling technique used simple random sampling. The number of respondents in this study were 77 respondents. The data that has been collected, were analysed using multiple regression, t test. From the results of the output above, it is explained that the coefficient of determination of the variable work culture and work quality on service quality of the Adjusted R Square is 0.443, then this value is 44.3%. it means that the variables of work culture and work quality affect service quality by 44.3% while the remaining 55.7% have an effect on other studies that are not included in this study.

Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the Sixth Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2020)
Series
Advances in Economics, Business and Management Research
Publication Date
17 June 2021
ISBN
978-94-6239-393-6
ISSN
2352-5428
DOI
10.2991/aebmr.k.210616.073How to use a DOI?
Copyright
© 2021, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Aldri Frinaldi
AU  - Jumiati
AU  - Nora Eka Putri
PY  - 2021
DA  - 2021/06/17
TI  - The Influence Work Culture and Work Quality on Service Quality in the Governments of Padang Pariaman Regency, West Sumatera Province
BT  - Proceedings of the Sixth Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2020)
PB  - Atlantis Press
SP  - 468
EP  - 474
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210616.073
DO  - 10.2991/aebmr.k.210616.073
ID  - Frinaldi2021
ER  -