Readiness Analysis of Implementation of Online Ticketing Aplications at Crossing Ports of Central Sulawesi Province

DOI

10.2991/978-94-6463-484-6_7How to use a DOI?

Keywords

Application; Online; Tickets; Harbor

Abstract

The Taipa Ferry Port is a commercial port that is very important in connecting Sulawesi Island with Kalimantan Island via waterways. The process of purchasing tickets at the Taipa Ferry Port still uses the manual method by queuing and waiting for a long time at the port counter, because the method is not yet used cashless as well as ticket applications on line. Apart from that, to improve the quality of services in ordering tickets to service users, and improve the safety and quality of crossing transportation, so that it is globally competitive. This research aims to determine the readiness of service users and port operators if a ticket application is implemented on line when purchasing tickets at the Taipa Ferry Port, Central Sulawesi Province. Based on the results of the analysis using the interview method and distributing digital questionnaires/google forms as a data collection tool with service user respondents, port operators and systems/IT from (service users and port operators), there are results with a percentage of 84.5% of service users and 81.1% of port operators who are ready if the application is implemented ticket on line at Taipa Ferry Harbor. For this reason, port organizers are expected to immediately implement ticket purchases using the ticket application on line and prepare ticket support facilities on line and socialize to the public regarding changes to the ticket purchasing system from manual toon line using the ticket application on line.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Susiarni Magdalena
AU  - Sri Kelana
AU  - Febriyanti Himmatul Ulya
AU  - Putri Sonia
PY  - 2024
DA  - 2024/09/13
TI  - Readiness Analysis of Implementation of Online Ticketing Aplications at Crossing Ports of Central Sulawesi Province
BT  - Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Technology and Environment (IWPOSPA-TE 2023)
PB  - Atlantis Press
SP  - 62
EP  - 71
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-484-6_7
DO  - 10.2991/978-94-6463-484-6_7
ID  - Magdalena2024
ER  -