Analysis of Outpatient Registration System to Improve Health Services in Bhayangkara Hospital Semarang
- DOI
- 10.2991/978-94-6463-421-1_19How to use a DOI?
- Keywords
- Application; Registration; Effort
- Abstract
To improve the healthcare services quality, the hospital has developed an outpatient registration system. The hospital always develops an outpatient registration system, so it is necessary to analyze the implementation of an outpatient registration system. This study analyzes the outpatient registration system to improve health services at Bhayangkara Semarang Hospital. The research is descriptive. Data collection methods using satisfaction questionnaires distribute to nine officers and 40 outpatient registration patients. The results showed that officers’ performance was good. All officers are graduates of the Diploma-III Medical Records and Health Information program. The officers’ performance complies with the applicable standard operating procedures. The average waiting time for offline outpatient registration patients was 14.1 min and 14 min for online registration. The average registration time was 16.6 min for new patients and 13.9 min for old patients. The level of satisfaction of the officers in using the outpatient registration system is 72%, and the level of satisfaction of the patients in using the online outpatient registration system is 71%. From the results, the hospital should evaluate the standard operating procedure for online registration, especially regarding patient waiting time, and update the patient registration application to improve the service quality.
- Copyright
- © 2024 The Author(s)
- Open Access
- Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.
Cite this article
TY - CONF AU - Risma Esti Permatasari AU - Oki Setiono AU - M. Kom PY - 2024 DA - 2024/05/22 TI - Analysis of Outpatient Registration System to Improve Health Services in Bhayangkara Hospital Semarang BT - Proceedings of the International Seminar and Workshop Public Health (ISWHOPHA 2023) PB - Atlantis Press SP - 175 EP - 186 SN - 2468-5739 UR - https://doi.org/10.2991/978-94-6463-421-1_19 DO - 10.2991/978-94-6463-421-1_19 ID - Permatasari2024 ER -