The Influence of Hotel Attributes on Three Star Hotels Guest Satisfaction in Bandung City

Keywords

hotel attribute; guest satisfaction; three star hotel

Abstract

Hotel attribute is the dimension found in the hotel that can affect guest satisfaction. The purpose of this study is to find the influence of hotel attributes on guest satisfaction staying at three-star hotels in Bandung City. Descriptive quantitative method was used. In this study, questionnaires were distributed to 200 respondents with Convenience sampling technique within two weeks. Multiple regression methods with SPSS for window 20 were used to analyze the data obtained. The results of this study show that two Hotel attributes significantly influence guest satisfaction, namely quality service and quality of food. While the other six attributes have no significant effect.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Romi Nuryawan
AU  - Ghoitsa  Rohmah Nurazizah
AU  - Darsiharjo
AU  - A. H. Galih Kusumah
PY  - 2019/06
DA  - 2019/06
TI  - The Influence of Hotel Attributes on Three Star Hotels Guest Satisfaction in Bandung City
BT  - Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)
PB  - Atlantis Press
SP  - 136
EP  - 138
SN  - 2352-5398
UR  - https://www.atlantis-press.com/article/125909365
ID  - Nuryawan2019/06
ER  -