Analyzing the Effects of Job Enrichment on Workforce Performance in context of Hospitality Industry

DOI

10.2991/978-94-6463-437-2_19How to use a DOI?

Keywords

Job Enrichment; Work Performance; Workforce Motivation; Hospitality Industry; SMARTPLS4 analysis

Abstract

The aim of this research is to evaluate the importance of job enrichment upon workforce performance as manifested in the hospitality industry. Based on the different theoretical perspectives which include expectancy theory, social exchange theory and self-determination theory, the paper views the work dimensions (skill variety, task significance, autonomy, and feedback) and their influence on worker motivation and performance. The method comprised a two-phased procedure. Firstly, the research environment was reviewed diligently, to gain the appropriate knowledge about the research established. Job enthrallment then was developed between job motivation and performance through an empirical investigation using Structural Equation Modelling tool; Smart PLS 4 analyzing survey data (collected) from the hospitality industry workers.

The findings demonstrate the central role of job enrichment in performance, where workforce motivation is the key intervening factor. Of all the facets of job and task design skill variety and task identity were discovered to play an important role in employee satisfaction, motivation, and performance. Nevertheless, the chosen value of task significance does not show a strong correlation with the other processes. The study presents useful practical and theory-related implications. Conceptually, it enriches the current knowledge base used to back up the claim that job enrichment and the efforts of its research and application are viewed as the tools that subsequently led to desired performance outcomes. In a nutshell, the key findings here can assist in designing approaches that are effective as they encompass both job enrichment and motivation promotion for the purpose of alleviating the prevailing dissatisfaction and enhancing performance among workers in the hospitality industry. Thus, this research yields an important inference that work enrichment, motivation and job performance within the hospitality sector have a mutual relationship in which one depends on the other for the best of results to be achieved.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Manvinder Singh
AU  - Nilesh Arora
PY  - 2024
DA  - 2024/06/13
TI  - Analyzing the Effects of Job Enrichment on Workforce Performance in context of Hospitality Industry
BT  - Proceedings of the International Conference on Innovation and Regenerative Trends in Tourism and Hospitality Industry (IRTTHI 2024)
PB  - Atlantis Press
SP  - 280
EP  - 294
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-437-2_19
DO  - 10.2991/978-94-6463-437-2_19
ID  - Singh2024
ER  -