The Level of Satisfaction in Health Service After Tooth Extraction in Puskesmas Polonia, Padang Bulan, Selayang II, Medan

DOI

10.2991/idcsu-17.2018.38How to use a DOI?

Keywords

Patient satisfaction, extraction

Abstract

Puskesmas is one of the most important public health service facilities in Indonesia. Tooth extraction is one of the dental clinic services provided in puskesmas. Tooth extraction is the process of removing a whole section of tooth along with its pathological tissue from the tooth socket and handling the complications that may occur. Patient satisfaction against dental care is a comparison between the perceptions and expectation before treatment. The study was conducted in Puskesmas Polonia, Padang Bulan, and Selayang II based on five dimensions of service quality using Likert scale. This is descriptive research with 146 samples selected by using accidental sampling method. Results showed that satisfaction of tooth extraction procedure were 66.6% in Puskesmas Polonia, 54.3% in Puskesmas Padang Bulan, and 77.8% in Puskesmas Selayang II. In conclusion, the highest level of satisfaction in tooth extraction procedure was found in Puskesmas Selayang II with percentage of 77.8%.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Jelika Murni Sihombing
AU  - Hendry Rusdy
PY  - 2018/02
DA  - 2018/02
TI  - The Level of Satisfaction in Health Service After Tooth Extraction in Puskesmas Polonia, Padang Bulan, Selayang II, Medan
BT  - Proceedings of the International Dental Conference of Sumatera Utara 2017 (IDCSU 2017)
PB  - Atlantis Press
SP  - 143
EP  - 147
SN  - 2468-5739
UR  - https://doi.org/10.2991/idcsu-17.2018.38
DO  - 10.2991/idcsu-17.2018.38
ID  - MurniSihombing2018/02
ER  -