Proceedings of the 2024 9th International Conference on Social Sciences and Economic Development (ICSSED 2024)

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Design of stall supply system for vendors in scenic spots under service design thinking—A case of Shanghai Blooming Garden

Authors
Ying Gu1, Zhu Gao1, *
1School of Art and Design, Design Science, Shanghai University of Engineering Technology, Shanghai, China
*Corresponding author. Email: zmingyjj@163.com
Corresponding Author
Zhu Gao
Available Online 23 July 2024.
DOI
10.2991/978-94-6463-459-4_18How to use a DOI?
Keywords
Service design; Experience design; Urban vendors
Abstract

In the context of smart city construction, this paper expounds the necessity of mobile vendors and the existing problems of service system for mobile vendor in scenic spots, and discusses how to use service design thinking to improve the vendors’ stall supply system, so as to improve management efficiency and tourist experience. Based on field research and in-depth interviews, this paper uses visual service design tools such as user journey maps to analyze the core needs of multi-stakeholders. By restructuring and expanding the existing mobile vendor system, introducing digital touch points to reconstruct the vendor supply system, proposing design optimization strategies at both hardware and software levels, this study improve the vendor stall configuration and management process, and provide innovative methods for the management and service level of vendors in scenic spots, contributing to the promotion of modern urban construction.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2024 9th International Conference on Social Sciences and Economic Development (ICSSED 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
23 July 2024
ISBN
978-94-6463-459-4
ISSN
2352-5428
DOI
10.2991/978-94-6463-459-4_18How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Ying Gu
AU  - Zhu Gao
PY  - 2024
DA  - 2024/07/23
TI  - Design of stall supply system for vendors in scenic spots under service design thinking—A case of Shanghai Blooming Garden
BT  - Proceedings of the 2024 9th International Conference on Social Sciences and Economic Development (ICSSED 2024)
PB  - Atlantis Press
SP  - 143
EP  - 154
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-459-4_18
DO  - 10.2991/978-94-6463-459-4_18
ID  - Gu2024
ER  -