Analysis of the Preparation of the Business Process Map of the Republic of Indonesia’s Ministry of Education, Culture, Research and Technology

DOI

10.2991/978-2-38476-082-4_34How to use a DOI?

Keywords

Bureaucracy Reform; Management Arrangement; Business Process Map

Abstract

Indonesia has never resolved public distrust of bureaucrats as actors running the government. Bureaucratic reform is an imperative agenda to improve government performance with the goal of effectiveness, efficiency and accountability in order to better serve the public. One of the areas that must be reformed is the management area. Complex and overlapping management will hinder the government’s way of achieving the goals and vision and mission of the institution. Therefore, management arrangement is an activity that must be carried out by agencies, one of which is the Ministry of Education, Culture, Research, and Technology. One of the agendas carried out is the preparation of business process maps. This preparation has been regulated in the Decree of the Minister of Education, Culture, Research and Technology Number 55/O/2022 concerning the Preparation of the Ministry of Education Culture, Research, and Technology Business Process Map. This study uses a qualitative approach by collecting data through interviews, field observations, and documentation. The research found that the preparation of the Ministry of Education Culture, Research, and Technology’s business process map has been carried out according to Kirchmer and Regulation of the Minister of Administrative Reform and Bureaucratic Reform Number 19 of 2018 which consists of preparation and planning, development, implementation and evaluation business process maps. Supporting factors for this preparation are the level of active participation of organizational units and the existence of consultants while inhibiting factors are miscoordination with organizational units and lack of utilization of business process maps.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Melani Anggriati
AU  - Mujibur Rahman Khairul Muluk
AU  - Suhartono Winoto
PY  - 2023
DA  - 2023/07/26
TI  - Analysis of the Preparation of the Business Process Map of the Republic of Indonesia’s Ministry of Education, Culture, Research and Technology
BT  - Proceedings of the International Conference of Public Administration and Governance (ICOPAG 2022)
PB  - Atlantis Press
SP  - 378
EP  - 390
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-082-4_34
DO  - 10.2991/978-2-38476-082-4_34
ID  - Anggriati2023
ER  -