The Urgency of Public Communication Protocols Related to Crisis Management in Prevention Control and Management of Pandemic

DOI

10.2991/aebmr.k.220209.067How to use a DOI?

Keywords

Public Communication Protocol; Crisis Management; Pandemic

Abstract

This study investigated the urgency of government communication protocols in dealing with pandemics. Communication is the most important part of dealing with the threat of a pandemic. Public trust needs to be built and maintained, thus, there is no panic in the community and the handling can run smoothly. One of the instructions given by the President is that the Government must show that the Government is serious, the Government is ready and the Government can handle pandemics. Perceptions of the readiness and seriousness of the Government need to be conveyed to the public through comprehensive and periodic explanations, by explaining what the Government has done and will do. The purpose of communication is to create a calm society and to understand what they have to do for their immediate environment, as well as to build people’s perceptions that the State is present and responsive in controlling the crisis that occurs. The results showed that the ineffective implementation of the crisis management strategy carried out by the government as described above was influenced by several factors. First, the poor public communication carried out by stakeholders regarding the ongoing pandemic and the policies that accompany it. Second, differences in perceptions in translating policies related to handling COVID-19 by both central and regional stakeholders. Third, differences in perceptions between the central government and regional governments are caused by differences in interests and political factors as well as unclear directions from the Central Government to Regional governments.

Copyright

© 2022 The Authors. Published by Atlantis Press International B.V.

Open Access

This is an open access article under the CC BY-NC license.

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TY  - CONF
AU  - Edhi Siswanto
AU  - Juariyah
AU  - Putri Robiatul Adawiyah
AU  - Baktiawan Nusanto
PY  - 2022
DA  - 2022/03/01
TI  - The Urgency of Public Communication Protocols Related to Crisis Management in Prevention Control and Management of Pandemic
BT  - Proceedings of the International Conference on Public Organization (ICONPO 2021)
PB  - Atlantis Press
SP  - 527
EP  - 533
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.220209.067
DO  - 10.2991/aebmr.k.220209.067
ID  - Siswanto2022
ER  -