Measurement of Public Service Applications Quality Using the Electronic Government Quality (E-GovQual) Framework

DOI

10.2991/assehr.k.200220.019How to use a DOI?

Keywords

public service, e-GovQual, IBM SPSS version 24, Slovin, simple random sampling

Abstract

The public service application serves to facilitate the public in getting public services quickly, precisely and accurately. In its implementation, the application is still experiencing some obstacles and the manager’s response is still slow. The purpose of this study is to get user ratings on the quality of public service applications. This study uses the e-GovQual model by adding one dimension, namely the dimensions of user satisfaction so that there are 24 attributes from five dimensions, namely dimensions of efficiency, reliability, trust, community support and user satisfaction. This research uses a quantitative approach with users of public service applications as a population. Determination of the minimum number of samples using the Slovin formula, the distribution of questionnaires using a simple random sampling technique and data analysis process using IBM SPSS version 24. Based on the results of descriptive statistical tests on the application of public services it turns out the service quality is good enough, the five dimensions have the value of Kaiser Meyer Olkin (KMO)> 0.5, which means that the number of samples for each dimension is sufficient, each attribute has a value of Measurement of Sample Adequacy (MSA)> 0.5, which means that each attribute deserves to form each dimension, the efficiency dimension has a reliability level of 0.804, the reliability dimension has a reliability level of 0.869, the dimension of community support has a reliability level of 0.856 and the dimension of trust has a level of 0.862, the dimension of user satisfaction has a reliability level of 0.773.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Nur Aeni Hidayah
AU  - Meinarini Catur Utami
AU  - Nurul Fajrisani
PY  - 2020
DA  - 2020/02/25
TI  - Measurement of Public Service Applications Quality Using the Electronic Government Quality (E-GovQual) Framework
BT  - Proceedings of the 2nd International Conference on Islam, Science and Technology (ICONIST 2019)
PB  - Atlantis Press
SP  - 106
EP  - 109
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200220.019
DO  - 10.2991/assehr.k.200220.019
ID  - Hidayah2020
ER  -