Proceedings of the 3rd International Conference on Business and Engineering Management (ICONBEM 2022)

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Analysis the Effect of Job Burnout and Resilience on Turnover Intention During the Covid-19 Pandemic on Bank Employees in Indonesia

Authors
Luthfia Zahra Yasmin1, *, Ni Gusti Made Rai1, Geodita Woro Bramanti1
1Department of Business Management, Institut Teknologi Sepuluh Nopember, Surabaya, Indonesia
*Corresponding author. Email: fifiyashmin@gmail.com
Corresponding Author
Luthfia Zahra Yasmin
Available Online 31 July 2023.
DOI
10.2991/978-94-6463-216-3_21How to use a DOI?
Keywords
Resilience; Turnover Intention; Job Burnout; Structural Equation Modelling
Abstract

Based on PPM Management's research, eighty percent of corporate employees in Indonesia felt burnout in the COVID-19 pandemic and service sector employees gave the highest burnout response, namely thirty-one percent. Likewise, since 2018, the largest bank companies in Indonesia have experienced a employees decreased by 2.25%. This research was done to analyze the effect of Depersonalization, Personal Accomplishment, and Emotional Exhaustion (Job Burnout dimensions) partially on Resilience to Turnover Intention in millennial age employees who work in banking in all over Indonesia. This research’s data were collected with online questionnaires and 200 respondents of the employees who born in 1986–2000 and work in banking in all over Indonesia. The research data was processed using descriptive analysis, assumption testing, and Structural Equation Modeling (SEM). This study concludes that Emotional Exhaustion can affect Turnover Intention positively and significantly, while Depersonalization, Personal Accomplishment, and Resilience do not affect Turnover Intention positively and significantly.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 3rd International Conference on Business and Engineering Management (ICONBEM 2022)
Series
Advances in Economics, Business and Management Research
Publication Date
31 July 2023
ISBN
10.2991/978-94-6463-216-3_21
ISSN
2352-5428
DOI
10.2991/978-94-6463-216-3_21How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Luthfia Zahra Yasmin
AU  - Ni Gusti Made Rai
AU  - Geodita Woro Bramanti
PY  - 2023
DA  - 2023/07/31
TI  - Analysis the Effect of Job Burnout and Resilience on Turnover Intention During the Covid-19 Pandemic on Bank Employees in Indonesia
BT  - Proceedings of the 3rd International Conference on Business and Engineering Management (ICONBEM 2022)
PB  - Atlantis Press
SP  - 270
EP  - 281
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-216-3_21
DO  - 10.2991/978-94-6463-216-3_21
ID  - Yasmin2023
ER  -