Usability Testing Over E-Tourism Information System to Measure Domestic Tourist Satisfaction In Balikpapan

DOI

10.2991/assehr.k.211228.048How to use a DOI?

Keywords

UI/UX; Website; Tourism; IoT; Usability

Abstract

Information technology is one the advanced technology in this era which is the most powerful thing that give us advantage in everyday activity. In this days, we can access all information every second every day without boundaries with our gadget to wherever we go. There are so many types of digital platform that provide this kind of information such as social media, application, and website. They have their own interactive user interface as we did in this study is website interface. In this study we implemented a good design concept especially for website interface because there are 547.200 new websites are created globally. In this pandemic era there are multiple of it. This study used usability testing which focused on measuring user experience on the developed website. The developed website developed based on cased study of two tourism websites and tested on the user. In this study, a tourism website which affected creative industry the most during this pandemic was analyzed to see the exact data of user measurement. Feedback was also required to increase the result of the measurement. The study showed us that user interface design affected people to understand every information served on the website, the user can easily recognize the purpose of every button and its operation on the website. Finally, a good user interface based on usability testing can help user to control the website and give the website a lot of traffic. In addition this study shows us that we need to consider user experiences before launching it globally. The number of error shows that the design need to improved even it seems better and has new design style. In other words, an eye-catching design is not always suitable for website user interface.

Copyright

© 2021 The Authors. Published by Atlantis Press SARL.

Open Access

This is an open access article under the CC BY-NC license.

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TY  - CONF
AU  - Rabin Munthe
AU  - Agung Eko Budi Waspada
PY  - 2021
DA  - 2021/12/28
TI  - Usability Testing Over E-Tourism Information System to Measure Domestic Tourist Satisfaction In Balikpapan
BT  - Proceedings of the ICON ARCCADE 2021: The 2nd International Conference on Art, Craft, Culture and Design (ICON-ARCCADE 2021)
PB  - Atlantis Press
SP  - 365
EP  - 371
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.211228.048
DO  - 10.2991/assehr.k.211228.048
ID  - Munthe2021
ER  -