Proceedings of the International Conference on Business, Economics, Social Sciences, and Humanities - Humanities and Social Sciences Track (ICOBEST-HSS 2024)

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Implementation of Online Population Administration Services Policy at The Bandung City Population and Civil Registration Office

Authors
Poni Sukaesih Kurniati1, *, Leni Cahyani1
1Government Science Study Program, Universitas Komputer Indonesia, Jalan Dipatiukur No. 102-116, Bandung City, Jawa Barat, 40132, Indonesia
*Corresponding author. Email: poni.sukaesih@email.unikom.ac.id
Corresponding Author
Poni Sukaesih Kurniati
Available Online 5 August 2024.
DOI
10.2991/978-2-38476-269-9_18How to use a DOI?
Keywords
Implementation of policies; services; Dukcapil; documents
Abstract

Customers must feel safe getting or receiving services from the ranks of services so that they are in accordance with the service policies upheld by the Department of Population and Civil Registry of Garut City. The purpose of this study was to assess how well the employees of the Population and Civil Registry Office complied with document service regulations. This study uses qualitative research techniques, descriptive analysis, and inductive methodology in addition to secondary and primary data sources. Direct field observations, arrests, and field interviews with respondents were used to obtain primary data. While reading books and data are used to collect secondary data. The results and suggestions show that the ranks of the Bandung City Population and Civil Registry Office uphold the agency's policies in servicing population documents and civil registration, and are happy with the services they receive. The Bandung City Population and Civil Registry Service manages population and civil registration documents very efficiently and carries out their duties as they should. The impact of this policy is that any issues that arise during installation will be addressed and resolved quickly, then allowing people to learn about the results without undue delay.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Business, Economics, Social Sciences, and Humanities - Humanities and Social Sciences Track (ICOBEST-HSS 2024)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
5 August 2024
ISBN
978-2-38476-269-9
ISSN
2352-5398
DOI
10.2991/978-2-38476-269-9_18How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Poni Sukaesih Kurniati
AU  - Leni Cahyani
PY  - 2024
DA  - 2024/08/05
TI  - Implementation of Online Population Administration Services Policy at The Bandung City Population and Civil Registration Office
BT  - Proceedings of the International Conference on Business, Economics, Social Sciences, and Humanities - Humanities and Social Sciences Track (ICOBEST-HSS 2024)
PB  - Atlantis Press
SP  - 195
EP  - 203
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-269-9_18
DO  - 10.2991/978-2-38476-269-9_18
ID  - Kurniati2024
ER  -