Students Perception of Technology-Assisted Services and Readiness of Employee Digital Competencies in Covid-19 Pandemic Era

DOI

10.2991/assehr.k.201204.026How to use a DOI?

Keywords

technology-assisted service, employee readiness, digital competencies, service quality, student satisfaction

Abstract

Policy in the midst of covid-19 pandemic pressure, with the implementation of health protocols certainly makes access to services to students limited. This can be used as an effort for service organizers to maximize services by switching to an online system. The objectives in this study are to know the level of readiness of employees’ digital competencies, their influence on the quality of technology-assisted services and the satisfaction of students in the education administration department of the faculty of education of unfortunate public universities, which is pursued quantitatively. A total of 152 students were taken using purposive random sampling techniques. Data is analyzed with descriptive analysis techniques and path analysis with the help of SPSS 24.0 and SEM AMOS 24 applications. The results showed the level of readiness of digital competencies of employees, the quality of service, and student satisfaction are in the category very well, there is a direct influence of employee digital competency readiness on the quality of technology-assisted services, there is a direct influence on the quality of technology-assisted services on student satisfaction, the readiness of employees’ digital competencies has a direct and indirect influence on student satisfaction through the quality of technology-assisted services.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Endra Ubaidillah
AU  - Imam Gunawan
AU  - Maulana Amirul Adha
AU  - Nova Syafira Ariyanti
AU  - Yunita Erviana
PY  - 2020
DA  - 2020/12/04
TI  - Students Perception of Technology-Assisted Services and Readiness of Employee Digital Competencies in Covid-19 Pandemic Era
BT  - Proceedings of the 6th International Conference on Education and Technology (ICET 2020)
PB  - Atlantis Press
SP  - 151
EP  - 156
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.201204.026
DO  - 10.2991/assehr.k.201204.026
ID  - Ubaidillah2020
ER  -