The Effect of Emotional Intelligence for Team Conflict: Case Study in Government Hospital

DOI

10.2991/assehr.k.201027.055How to use a DOI?

Keywords

Emotional Intelligence, team conflict, government hospital

Abstract

Organizational development requires human resources. Professional organizations manage systems and organizational mechanisms of existing resources to support flexible responses of change. As one of the service industries with a very complex business process, hospitals certainly have a quite large potential for optimization and efficiency improvements. This study was conducted in South Sulawesi and Central Sulawesi Province’s hospitals. The study lasted for 6 six months in 2019. The sampling was done using the cluster method and stratified random sampling based on hospital type and level of health officers. The data analysis approach used for this research was Partial Least Square (PLS) using WarpPLS software. The results show that emotional intelligence significantly and positively affected the conflict team with a path coefficient value of 0.668 and a p-value <0.05. Emotional intelligence can create management and self-control of conflicts in teamwork and encourage a high level of customer attention.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - S. Lukman
PY  - 2020
DA  - 2020/10/27
TI  - The Effect of Emotional Intelligence for Team Conflict: Case Study in Government Hospital
BT  - Proceedings of the 3rd International Conference on Education, Science, and Technology (ICEST 2019)
PB  - Atlantis Press
SP  - 263
EP  - 267
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.201027.055
DO  - 10.2991/assehr.k.201027.055
ID  - Lukman2020
ER  -