Smart Service Management for Enhancing Student Learning and Engagement in New Engineering Education: A Case Study of Vocational and Technical Colleges

DOI

10.2991/978-94-6463-502-7_5How to use a DOI?

Keywords

Smart service management; New engineering education; Student learning and engagement

Abstract

This paper explores how smart service management can enhance the student learning and engagement in new engineering education, using vocational and technical colleges as researching objects. The paper conducts a qualitative research using document analysis, questionnaire survey, and semi-structured interviews as the data sources. The paper finds that smart service management can improve the quality and outcomes of engineering education by providing a flexible, interactive, realistic, immersive, personalized, adaptive, fair, and transparent learning environment and experience for the students. The paper also identifies some challenges and difficulties that the students and the teachers face in using or implementing smart service management, such as technical, pedagogical, organizational, and ethical issues. The paper also suggests some recommendations and directions for improving smart service management, such as providing more training and support, improving the system design and functionality, involving more stakeholders and feedback, and ensuring the security and privacy of the data. The paper contributes to the knowledge and practice of smart service management and engineering education, and also provides some guidance and direction for future research or action on this topic.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

TY  - CONF
AU  - Yuan Wang
AU  - Qian Zhao
AU  - Xiaohu Fan
AU  - Ruishuai Li
PY  - 2024
DA  - 2024/08/31
TI  - Smart Service Management for Enhancing Student Learning and Engagement in New Engineering Education: A Case Study of Vocational and Technical Colleges
BT  - Proceedings of the 2024 5th International Conference on Education, Knowledge and Information Management (ICEKIM 2024）
PB  - Atlantis Press
SP  - 30
EP  - 36
SN  - 2589-4900
UR  - https://doi.org/10.2991/978-94-6463-502-7_5
DO  - 10.2991/978-94-6463-502-7_5
ID  - Wang2024
ER  -