A Study on the Impact of Digital Empowerment, Value Co-Creation and Hotel Service Innovation Capability

DOI

10.2991/978-94-6463-562-1_27How to use a DOI?

Keywords

digital empowerment; value co-creation; service innovation capability

Abstract

Under the wave of the Internet era, big data and cloud computing technology show a rapid development trend, and this wave of technological innovation has prompted digital technology to continuously penetrate deeply into various fields and industries, providing them with powerful empowerment support. This paper focuses on Shenzhen L Hotel as a research case, and on the basis of literature review, systematically combs through the core content of empowerment theory, value co-creation theory and service innovation theory. On this basis, this paper constructs a theoretical model framework of digital empowerment, value co-creation and hotel service innovation capability, aiming to comprehensively explore the hotel service innovation and development path in the digital era, while making corresponding theoretical assumptions. Through SPSS26.0 data analysis, the following key conclusions are drawn: digital empowerment has a significant positive effect on the enhancement of hotel service innovation capability; the level of hotel value co-creation is positively affected by digital empowerment; the enhancement of hotel service innovation capability benefits from the positive role of value co-creation; and value co-creation plays a partly mediating role in the relationship between digital empowerment and hotel service innovation capability.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Simeng Liu
AU  - Ruyu Zhu
AU  - Huiqi Lu
PY  - 2024
DA  - 2024/11/13
TI  - A Study on the Impact of Digital Empowerment, Value Co-Creation and Hotel Service Innovation Capability
BT  - Proceedings of the 2024 5th International Conference on Big Data and Social Sciences (ICBDSS 2024)
PB  - Atlantis Press
SP  - 281
EP  - 293
SN  - 2352-538X
UR  - https://doi.org/10.2991/978-94-6463-562-1_27
DO  - 10.2991/978-94-6463-562-1_27
ID  - Liu2024
ER  -