Proceedings of the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023)

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Analysis of Length of Stay for Outpatient Pediatric Dental Polyclinic in XYZ Hospital

Authors
Shaliha Ratih Dhaneswari1, *, Mursyid Hasan Basri1
1School of Business and Management, Bandung Institute of Technology, Bandung, Indonesia
*Corresponding author. Email: shaliha_ratih@sbm-itb.ac.id
Corresponding Author
Shaliha Ratih Dhaneswari
Available Online 26 June 2024.
DOI
10.2991/978-94-6463-443-3_49How to use a DOI?
Keywords
Outpatient length of stay; BPMN; value-added analysis; business process improvement
Abstract

In healthcare services, the Indonesian Ministry of Health has regulated the minimum standard that all hospitals in Indonesia must serve. Every hospital also has an operational standard established by the hospital management. This study focuses on the Length of Stay (LOS) of pediatric dental outpatient polyclinic and a private hospital in Bandung, XYZ Hospital, as the subject. LOS is the total time a patient spends in a hospital from arrival at the administration until the time he/she leaves the hospital. XYZ Hospital management set 2 hours as the maximum duration of time that an outpatient spends in the hospital. Preliminary data showed that pediatric dental polyclinic’s average outpatient LOS (OLOS) has exceeded the standard. Hence, this study aimed to find a solution to this issue. To analyse this issue, secondary data was further analysed to determine which sub-process contributes the longest time from the whole process. A control chart comprehends the maximum time in each sub-process during their best performance. Value-added analysis from the BPMN then showed some activities that need to be minimised or removed. In conclusion, a maximum time for each sub-process and business process improvement in the registration process will be suggested to XYZ Hospital. The suggestion is expected that the pediatric dental polyclinic will attain the hospital management’s standard, enhancing patient satisfaction.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023)
Series
Advances in Economics, Business and Management Research
Publication Date
26 June 2024
ISBN
978-94-6463-443-3
ISSN
2352-5428
DOI
10.2991/978-94-6463-443-3_49How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Shaliha Ratih Dhaneswari
AU  - Mursyid Hasan Basri
PY  - 2024
DA  - 2024/06/26
TI  - Analysis of Length of Stay for Outpatient Pediatric Dental Polyclinic in XYZ Hospital
BT  - Proceedings of the 8th Global Conference on Business, Management, and Entrepreneurship (GCBME 2023)
PB  - Atlantis Press
SP  - 373
EP  - 379
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-443-3_49
DO  - 10.2991/978-94-6463-443-3_49
ID  - Dhaneswari2024
ER  -