Increasing Lecturer Performance Through Organizational Citizenship

DOI

10.2991/978-94-6463-234-7_163How to use a DOI?

Keywords

Performance; Organizational Citizenship Behavior; Emotional intelligence; spiritual intelligence

Abstract

The purpose of this study is to describe improving the performance of lecturers through organizational citizenship behavior. The methodology in this study uses descriptive analysis with quantitative methods. The object of research is lecturers at education-based universities in Indonesia and Malaysia, with several samples taken to represent the population of 371 samples with proportional random sampling technique. Data analysis using distribution frequency to describe variable. Descriptive analysis is used to determine the description of emotional intelligence, spiritual intelligence, organizational citizenship behavior and lecturer performance by classifying the number of instrument scores and the percentage as the number of indicator scores on each variable studied. In each statement item, it can be seen the responses from the respondents who have given the answer to the form of a score of the most or the least, while the descriptive analysis used is by calculating the frequency and average by determining the average value to each statement item. The results shows that Lecturers’ emotional intelligence is included in the moderate category where the highest percentage is in the dimension of empathy (empathy), while the lowest dimension is in the dimension of relationship management (Relationship Management). Lecturer spiritual intelligence is included in the high category where the highest percentage is in the dimension of ability to deal with problems. Lecturer Organizational Citizenship behavior based on the results that have been analyzed is in the high category, where the highest percentage is in the sportsmanship dimension. Lecturer performance based on the results of the analysis is in the high category, where the highest percentage is in the research dimension of the tri dharma of higher education which is their obligation.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ratih Hurriyati
AU  - Ana
AU  - Afero Ismail
AU  - Sulastri
AU  - Lisnawati
PY  - 2023
DA  - 2023/09/29
TI  - Increasing Lecturer Performance Through Organizational Citizenship
BT  - Proceedings of the 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022)
PB  - Atlantis Press
SP  - 1551
EP  - 1557
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-234-7_163
DO  - 10.2991/978-94-6463-234-7_163
ID  - Hurriyati2023
ER  -