Pragmatic Study on Mitigation in Doctor-patient Interaction from the Perspective of Rapport Management Theory

DOI

10.2991/978-2-38476-263-7_64How to use a DOI?

Keywords

language communication; harmonious relationship; mitigation; Rapport Management Theory; doctor-patient interaction

Abstract

Based on the Rapport Management Theory and trichotomy of pragmatic mitigation, this study, with a domestic medical documentary Infinite Life as the data, explores the types of mitigators in doctor-patient interaction and pragmatic motivations behind mitigators by means of qualitative and quantitative research methods. The findings are as follows: (1) Three types of mitigating strategies are used by doctors with different frequency of distributions in doctor-patient interaction. The propositional mitigation has the highest frequency, the illocutionary mitigation follows and the frequency of perlocutionary mitigation is the lowest. (2) In the process of consultation, doctors have certain expectations for the patients. In order to reach those expectations, doctors adopt certain mitigating strategies to satisfy face needs, implement and ensure information expression. The use of mitigators is rapport-oriented and creates a harmonious communication environment, which offers an effective guarantee for the exchange and transmission of information, so as to facilitate the smooth communication between doctors and patients, and finally make the right diagnosis and treatment for patients.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Qian Wang
AU  - Limei Bai
PY  - 2024
DA  - 2024/07/03
TI  - Pragmatic Study on Mitigation in Doctor-patient Interaction from the Perspective of Rapport Management Theory
BT  - Proceedings of the 2024 2nd International Conference on Language, Innovative Education and Cultural Communication (CLEC 2024)
PB  - Atlantis Press
SP  - 523
EP  - 533
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-263-7_64
DO  - 10.2991/978-2-38476-263-7_64
ID  - Wang2024
ER  -