Service Quality and Educational Leadership at Elementary Schools in Sleman District

DOI

10.2991/assehr.k.201221.034How to use a DOI?

Keywords

leadership, service quality, principal

Abstract

This study aims to determine: 1) the model of school community services carried out by the principal, the supporting and inhibiting factors in the service of the school community, 2) the indicator of the principal as a manager and 3) the indicator of the principal of the primary school as a leader in the services of the school community. The research method in this study is qualitative with a descriptive approach. The informants in this study were school supervisors, principals, teachers, and educational personnel. The data collection techniques using interviews, documents, and observations. The validity of the qualitative data was validated using the informant review model and data triangulation. The analysis of qualitative data using an interactive analysis model. The research results are as follows: 1). School community services by the school principal are carried out both formally and informally. Services are carried out formally through routine and incidental coordination. The service process describes the pattern of the principal as manager and leader. 2). Indicators of the principal as a manager, namely: (a) being able to manage the school (b) maximizing the potential of the school’s educational resources, (c) being able to coordinate and communicate with school members, and (d) accurately and quickly in solving problems. 3). Indicators of the principal as a leader, namely: being able to become entrepreneurs and role models in learning leadership (supervisor), having a clear vision; (c) Able to motivate school members to advance the school; (d) Able to make decisions appropriately; (e) Able to manage change and develop school culture under the development of the environment; (f) Willing to learn for self-development and well communicate.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Nurtanio Agus Purwanto
PY  - 2020
DA  - 2020/12/22
TI  - Service Quality and Educational Leadership at Elementary Schools in Sleman District
BT  - Proceedings of the 2nd Yogyakarta International Conference on Educational Management/Administration and Pedagogy (YICEMAP 2019)
PB  - Atlantis Press
SP  - 162
EP  - 165
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.201221.034
DO  - 10.2991/assehr.k.201221.034
ID  - Purwanto2020
ER  -