Proceedings of the World Conference on Governance and Social Sciences (WCGSS 2023)

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Responsiveness of DPMPTSP in Organizing Public Service Mall in Bantaeng Regency

Authors
Ksatriawan Zaenuddin1, *, Nurlinah Nurlinah1, Suhardiman Syamsu1
1Department of Government Science, Faculty of Social and Political Sciences, Hasanuddin University, Tamalanrea, 90245, Makassar, Indonesia
*Corresponding author. Email: satriawanhmiku@gmail.com
Corresponding Author
Ksatriawan Zaenuddin
Available Online 29 April 2024.
DOI
10.2991/978-2-38476-236-1_39How to use a DOI?
Keywords
Responsiveness; DPMPTSP; MPP Bantaeng Regency
Abstract

Responsiveness is one of the indicators in assessing the quality of public service performance that describes the organization’s ability to carry out its mission and objectives, especially to meet community needs. Organizations with low responsiveness automatically have poor performance and vice versa. The Public Service Mall (MPP) is a government effort to improve the quality of integrated services and the ex officio organizer of this MPP is DPMPTSP. DPMPTSP is faced with two tasks, services at DPMPTSP and organizing MPP. MPP Bantaeng Regency with a rapid acceleration of service integration with 129 services from 19 agencies since its establishment in 2019, provides its own challenges as far as the responsiveness of DPMPTSP in organizing MPP Bantaeng Regency. Descriptive qualitative research method. Data collection techniques using observation, interviews and documents were analyzed by data reduction, data presentation and conclusion drawing. The results showed that the responsiveness of DPMPTSP in organizing MPP Bantaeng Regency was quite good as measured by the ability to respond, speed, accuracy and ability to respond to public complaints. Although obstacles are still found, the DPMPTSP of Bantaeng Regency is committed to continuing to make improvements and maximize services to the community.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the World Conference on Governance and Social Sciences (WCGSS 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
29 April 2024
ISBN
978-2-38476-236-1
ISSN
2352-5398
DOI
10.2991/978-2-38476-236-1_39How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Ksatriawan Zaenuddin
AU  - Nurlinah Nurlinah
AU  - Suhardiman Syamsu
PY  - 2024
DA  - 2024/04/29
TI  - Responsiveness of DPMPTSP in Organizing Public Service Mall in Bantaeng Regency
BT  - Proceedings of the World Conference on Governance and Social Sciences (WCGSS 2023)
PB  - Atlantis Press
SP  - 380
EP  - 387
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-236-1_39
DO  - 10.2991/978-2-38476-236-1_39
ID  - Zaenuddin2024
ER  -