Proceedings of the World Conference on Governance and Social Sciences (WCGSS 2023)

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Analysis of Governance in Public Services of the Department of Population and Civil Registration in Bolaang Mongondow Regency

Authors
Moh. Yusuf Ishak1, *, Rabina Yunus2, Indar Arifin2
1Master Student of Government Science, Faculty of Social and Political Sciences, Hasanuddin University, Makassar, Indonesia
2Department of Government Science, Faculty of Social and Political Sciences, Hasanuddin University, Makassar, Indonesia
*Corresponding author. Email: mohyusufishak@gmail.com
Corresponding Author
Moh. Yusuf Ishak
Available Online 29 April 2024.
DOI
10.2991/978-2-38476-236-1_28How to use a DOI?
Keywords
Good Governance; Public Services; Population; Civil Registration Office
Abstract

This study aims to determine the Public Service Governance of the Population and Civil Registration Office of Bolaang Mongondow Regency. This research was conducted using a descriptive qualitative approach. Data collection techniques used in this research include observation, interviews, and documentation. The data analysis techniques were reduction, data presentation, and conclusion drawing. The results of this study state that Governance in Public Services at the Population and Civil Registration Office in Bolaang Mongondow Regency is less than optimal, directed, and systematic in providing public services to the community under the expectations and needs of the community. Judging from the indicators of the principles of good governance that have been applied as follows: accountability, transparency, participation, and the rule of law. One of them needs to be implemented more effectively, namely the principle of accountability, because there are still many complaints from the public regarding the administration of population administration that is convoluted and not under existing SOPs. Meanwhile, the principles of transparency, participation, and the rule of law follow the community’s expectations and needs.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the World Conference on Governance and Social Sciences (WCGSS 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
29 April 2024
ISBN
10.2991/978-2-38476-236-1_28
ISSN
2352-5398
DOI
10.2991/978-2-38476-236-1_28How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Moh. Yusuf Ishak
AU  - Rabina Yunus
AU  - Indar Arifin
PY  - 2024
DA  - 2024/04/29
TI  - Analysis of Governance in Public Services of the Department of Population and Civil Registration in Bolaang Mongondow Regency
BT  - Proceedings of the World Conference on Governance and Social Sciences (WCGSS 2023)
PB  - Atlantis Press
SP  - 270
EP  - 278
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-236-1_28
DO  - 10.2991/978-2-38476-236-1_28
ID  - Ishak2024
ER  -