The Development Of Measurement Instruments For Total Quality Management Practices In Higher Education Institution

DOI

10.2991/upiupsi-18.2019.20How to use a DOI?

Keywords

Quality Management, TQM, Higher Education, Measurement

Abstract

Total Quality Management (TQM) is widely accepted as a management process in the industry to meet changing and competing in the marketplace as well as focusing on quality in the management of the production of goods and their services. Most researchers agreed that TQM practices in the industry can be adapted and practiced in educational institutions. They also believed that the principles of TQM practice can contribute to enhancing performance in higher education. This article aims to provide a framework or measurement instrument that emphasizes on continuous improvement for TQM practice measurement at higher education institutions. This instrument is based on a comprehensive theoretical and literary study of previous studies, particularly in the environment of TQM practice measurement in education. In addition, the TQM philosophy and comparative analysis of the use of TQM in industry and higher education provide theoretical and practical background for this article. TQM analysis in higher education is done by considering various critical factors such as existing educational practices and TQM practice barriers. Analysis also focuses on customer orientation, continuous improvement, and employee engagement at all levels. This paper proposes nine-dimensional measurement instruments that can be used as self-assessment in higher education institutions. These nine dimensions are the top management commitment; strategic planning; focus on customer satisfaction; data and information management; human resource management; system and management processes; campus facilities: teaching and learning delivery; and benchmarking.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Kamarul Bahari Yaakub
AU  - Norsamsinar Samsudin
PY  - 2019/04
DA  - 2019/04
TI  - The Development Of Measurement Instruments For Total Quality Management Practices In Higher Education Institution
BT  - Proceedings of the 8th UPI-UPSI International Conference 2018 (UPI-UPSI 2018)
PB  - Atlantis Press
SP  - 114
EP  - 118
SN  - 2352-5398
UR  - https://doi.org/10.2991/upiupsi-18.2019.20
DO  - 10.2991/upiupsi-18.2019.20
ID  - BahariYaakub2019/04
ER  -