Student Drop Out Risk: Does Student Satisfaction Essential?

DOI

10.2991/978-2-494069-35-0_112How to use a DOI?

Keywords

Perceived Academic Service; Student Satisfaction; Student Drop Out Risk

Abstract

The academic aspect of service is an essential aspect for students. The perceived academic service is related to the assessment lecturer’s ability to deliver material in the learning process; therefore, students obtain knowledge under the study plan. The learning process is related to satisfaction, which is indicated through student understanding and satisfactory evaluation results. This study elaborates on the effect of perceived academic services on student satisfaction and drop out risk. The study was conducted on higher education students with a total sample of 124. The sample criteria were students in the third to fifth semester who had experienced the academic environment and had perceived to evaluate sufficiently. The results showed that the perceived academic service influence student satisfaction. Research proves that perceived academic services directly affect student drop out risk. The research indicates student satisfaction mediates partially perceived academic services toward student drop out risk. Perceived academic service is a prominent factor that determines student satisfaction. When students satisfy with academic services, it will reduce the risk of the number of Drop Outs. The student drop outs are declining due to students’ evaluations meet the assessment standards. Students who have adequate evaluations will tend to graduate on time.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Dorojatun Prihandono
AU  - Andhi Wijayanto
AU  - Dwi Cahyaningdyah
AU  - Angga Pandu Wijaya
PY  - 2023
DA  - 2023/01/17
TI  - Student Drop Out Risk: Does Student Satisfaction Essential?
BT  - Proceedings of the Unima International Conference on Social Sciences and Humanities (UNICSSH 2022)
PB  - Atlantis Press
SP  - 925
EP  - 933
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-35-0_112
DO  - 10.2991/978-2-494069-35-0_112
ID  - Prihandono2023
ER  -