Strategy to Improve the Quality of E-KTP Manufacturing Services Through the Use of Integrated Service Information System at Dinas Kependudukan dan Pencatatan Sipil of Nganjuk Regency

Muhammad Bawono; Suwandi Suwandi; Prasetya Tri Mahendra; Frischa Abrifiana

doi:10.2991/978-2-494069-09-1_19

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Strategy to Improve the Quality of E-KTP Manufacturing Services Through the Use of Integrated Service Information System at Dinas Kependudukan dan Pencatatan Sipil of Nganjuk Regency

Authors

Muhammad Bawono¹^{, *}, Suwandi Suwandi¹, Prasetya Tri Mahendra¹, Frischa Abrifiana¹

¹Sekolah Tinggi Ilmu Ekonomi Nganjuk, Nganjuk, Indonesia

^*Corresponding author. Email: stienganjuk@stienganjuk.ac.id

Corresponding Author

Muhammad Bawono

Available Online 11 November 2022.

DOI: 10.2991/978-2-494069-09-1_19 How to use a DOI?
Keywords: Service quality; Integrated service information system; E-KTP manufacturing
Abstract: In this research, the main purpose is to find out the Strategy of Improving the Quality of E-KTP Manufacturing Services Through the Use of Integrated Service Information System at the Population and Civil Registration Office of Nganjuk Regency. Respondents in this study were people who conducted the management of E-KTP manufacturing at Dinas Kependudukan dan Pencatatan Sipil of Nganjuk Regency and the number of samples established as many as 100 respondents. Data collection using questionnaires and documentation, data that has met validity tests, reliability tests, and classical assumption tests. As a result of this study, integrated service information systems have a significant positive effect on the quality of service. Evidenced by a calculated t value greater than a table t with a significance value less than 0.05.
Copyright: © 2023 The Author(s)
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title: Proceedings of the Tegal International Conference on Applied Social Science & Humanities (TICASSH 2022)
Series: Advances in Social Science, Education and Humanities Research
Publication Date: 11 November 2022
ISBN: 978-2-494069-09-1
ISSN: 2352-5398
DOI: 10.2991/978-2-494069-09-1_19 How to use a DOI?
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

ris enw bib

TY  - CONF
AU  - Muhammad Bawono
AU  - Suwandi Suwandi
AU  - Prasetya Tri Mahendra
AU  - Frischa Abrifiana
PY  - 2022
DA  - 2022/11/11
TI  - Strategy to Improve the Quality of E-KTP Manufacturing Services Through the Use of Integrated Service Information System at Dinas Kependudukan dan Pencatatan Sipil of Nganjuk Regency
BT  - Proceedings of the Tegal International Conference on Applied Social Science & Humanities (TICASSH 2022)
PB  - Atlantis Press
SP  - 139
EP  - 148
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-494069-09-1_19
DO  - 10.2991/978-2-494069-09-1_19
ID  - Bawono2022
ER  -

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