Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021)

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The Influence of Heart Count Human Capital Development Process and Strategic Agility on Organizational Performance Among SMEs Engaged with E-Commerce in Malaysia: A Conceptual Model

Authors
Chung Keat Oh1, Rajendran Muthuveloo1, Keni Keni2, *
1Graduate School of Business, Universiti Sains Malaysia, 11800 USM, Penang, Malaysia
2Faculty of Economics and Business, Universitas Tarumanagara, Jakarta, Indonesia
*Corresponding author. Email: keni@fe.untar.ac.id
Corresponding Author
Keni Keni
Available Online 21 April 2022.
DOI
10.2991/assehr.k.220404.183How to use a DOI?
Keywords
Heart Count; Human Capital Development Process; Strategic Agility; Organizational Performance; SMEs Engaged with E-commerce
Abstract

This paper accents the importance of Heart Count human capital development process comprises recruitment, retention and separation, and strategic agility on organizational performance among SMEs engaged with e-commerce in Malaysia. The findings anticipated that Heart Count human capital development process and its factors significantly influence strategic agility while strategic agility has a significant influence on organizational performance of SMEs engaged with e-commerce. Strategic agility also anticipated to have a mediation effect on the relationship between Heart Count human capital development process and its factors and organizational performance of SMEs engaged with e-commerce. This paper shed new light pertaining to the significance of practicing the entire of human capital development process in leading to beneficial changes in organizational performance of SMEs engaged with e-commerce, in the meantime guiding the practitioners to exert appropriate approaches to attract, acquire and retain the right human capital resources.

Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license.

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Volume Title
Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
21 April 2022
ISBN
978-94-6239-567-1
ISSN
2352-5398
DOI
10.2991/assehr.k.220404.183How to use a DOI?
Copyright
© 2022 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license.

Cite this article

risenwbib
TY  - CONF
AU  - Chung Keat Oh
AU  - Rajendran Muthuveloo
AU  - Keni Keni
PY  - 2022
DA  - 2022/04/21
TI  - The Influence of Heart Count Human Capital Development Process and Strategic Agility on Organizational Performance Among SMEs Engaged with E-Commerce in Malaysia: A Conceptual Model
BT  - Proceedings of the 3rd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2021)
PB  - Atlantis Press
SP  - 1156
EP  - 1164
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.220404.183
DO  - 10.2991/assehr.k.220404.183
ID  - Oh2022
ER  -