Proceedings of the Eighth Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA-8 2021)

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Factor Analysis of Performance Appraisal with Employee Performance Promoter Score Approach in Hotel Sector in West Sumatera

Authors
Trisna Putra1, *, Youmil Abrian2, Arif Adrian3
1,2,3Universitas Negeri Padang
*Corresponding author. Email: tputra@fpp.unp.ac.id
Corresponding Author
Trisna Putra
Available Online 21 July 2022.
DOI
10.2991/aebmr.k.220702.054How to use a DOI?
Keywords
Performance Management; Performance Appraisal; 360 Degree system; Employee Performance Promoter Score
Abstract

This research is motivated by the importance of performance appraisal in the hospitality sector, performance appraisal can be interpreted as the quality and quantity of work achieved by an employee in carrying out his duties in accordance with the responsibilities given to him. Seeing the importance of performance appraisal, a standard is needed that becomes a reference in theoretical studies, especially in determining performance appraisal in the hotel sector. The purpose of this study is to analyze the performance appraisal factor which refers to the COVID-19 pandemic special event that has an impact on the tourism sector and affects the level of guest visits staying at the hotel. This study uses a purposive sampling technique with the 90 sample use in this research to represent the research population with the criteria of hotel employees who have worked for more than 1 year and worked during the Covid 19 period. The description of the problem was prepared using a research approach through quantitative methods. With data collection through interview techniques and data collection performance appraisal at the hotel. So that in the end an effective performance appraisal factor analysis will be formulated for hotels during the covid 19 period. The results of this study are the first stage in this study, where at this stage, the results obtained 8 factors are the results of factor analysis namely competency framework, attitude, professionalism, teamwork, work standard, discipline, personal appearance, and customer responsiveness and in the second stage, the researchers will use a 360-degree measurement of the performance appraisal system using the performance promoter score approach.

Copyright
© 2022 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license.

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Volume Title
Proceedings of the Eighth Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA-8 2021)
Series
Advances in Economics, Business and Management Research
Publication Date
21 July 2022
ISBN
10.2991/aebmr.k.220702.054
ISSN
2352-5428
DOI
10.2991/aebmr.k.220702.054How to use a DOI?
Copyright
© 2022 The Authors. Published by Atlantis Press International B.V.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license.

Cite this article

risenwbib
TY  - CONF
AU  - Trisna Putra
AU  - Youmil Abrian
AU  - Arif Adrian
PY  - 2022
DA  - 2022/07/21
TI  - Factor Analysis of Performance Appraisal with Employee Performance Promoter Score Approach in Hotel Sector in West Sumatera
BT  - Proceedings of the Eighth Padang International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA-8 2021)
PB  - Atlantis Press
SP  - 354
EP  - 361
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.220702.054
DO  - 10.2991/aebmr.k.220702.054
ID  - Putra2022
ER  -