Improving Client-Oriented Approach in the Provision of Public Services in the Context of Digitalization

DOI

10.2991/aebmr.k.200324.105How to use a DOI?

Keywords

citizen-government interaction, public service, e-government, digitalization

Abstract

The Quality of public services is a very significant and urgent problem of modern reality. Training of employees of Executive authorities in modern conditions is a socially important issue due to the fact that the client-oriented approach is extremely important. At the same time, the set of organizations providing state and municipal services plays an important role in the organization of relations with the population of the population, indirectly affects the maintenance of social stability in the state. Implementation of the client-oriented approach is impossible without proper training of employees of the relevant authorities. And for the full implementation of the client-oriented approach it is extremely important to monitor the quality of public and municipal services. Taking into account these components for the purpose of qualitative implementation of the mechanism of client-orientation in the provision of public services in this study, the main theoretical issues characteristic of modern reality are considered. They are largely due to the digitalization of public relations in General, the introduction of e-government. The study also offers a number of practical solutions for the qualitative implementation of the client-oriented approach.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Anna Zvereva
AU  - Svetlana Ilyashenko
AU  - Ekaterina Golubtsova
PY  - 2020
DA  - 2020/03/30
TI  - Improving Client-Oriented Approach in the Provision of Public Services in the Context of Digitalization
BT  - Proceedings of the “New Silk Road: Business Cooperation and Prospective of Economic Development” (NSRBCPED 2019)
PB  - Atlantis Press
SP  - 566
EP  - 569
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200324.105
DO  - 10.2991/aebmr.k.200324.105
ID  - Zvereva2020
ER  -