Proceedings of the 2nd International Scientific and Practical Conference “Modern Management Trends and the Digital Economy: from Regional Development to Global Economic Growth” (MTDE 2020)

<Previous Article In Volume
Next Article In Volume>

Digital Transformation of Government Control and Trust in Government: To the Problem Statement

Authors
A.D. Trakhtenberg, E.G. Dyakova
Corresponding Author
A.D. Trakhtenberg
Available Online 5 May 2020.
DOI
10.2991/aebmr.k.200502.135How to use a DOI?
Keywords
e-government, e-services, performance theory, trust, policy, politics
Abstract

The article provides an analysis of the so-called performance theory, directly connecting trust in government authorities and the quality of government electronic services according to the scheme: “improving the quality of government services through the use of information technology - increase of citizen satisfaction with the quality of services - increase of trust in government authorities.” It was demonstrated that this theory does not have empirical confirmation, both due to difficulties with the operationalization of the “trust in government” concept and because of the so-called “attribution errors”. The difference of the methods used to assess the quality of e-services and determining the level of trust in government authorities, further compounds matters. The empirical results look unclear and controversial: trust is both the cause and the consequence of satisfaction with the control quality. However, performance theory is supported by a coalition of technocrat experts interested in promoting it as a tool to the rationale for the very costly processes of the digital transformation of government control.

Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

<Previous Article In Volume
Next Article In Volume>
Volume Title
Proceedings of the 2nd International Scientific and Practical Conference “Modern Management Trends and the Digital Economy: from Regional Development to Global Economic Growth” (MTDE 2020)
Series
Advances in Economics, Business and Management Research
Publication Date
5 May 2020
ISBN
978-94-6252-962-5
ISSN
2352-5428
DOI
10.2991/aebmr.k.200502.135How to use a DOI?
Copyright
© 2020, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - A.D. Trakhtenberg
AU  - E.G. Dyakova
PY  - 2020
DA  - 2020/05/05
TI  - Digital Transformation of Government Control and Trust in Government: To the Problem Statement
BT  - Proceedings of the 2nd International Scientific and Practical Conference “Modern Management Trends and the Digital Economy: from Regional Development to Global Economic Growth” (MTDE 2020)
PB  - Atlantis Press
SP  - 830
EP  - 834
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200502.135
DO  - 10.2991/aebmr.k.200502.135
ID  - Trakhtenberg2020
ER  -