Proceedings of the 1st Joint International Conference on Social and Political Sciences: Challenges and Opportunities in the Future (JICSPS 2023)

Improving Digital Public Service (Mall Pelayanan Publik) Delivery Through Policy Networks in Local Governments in Indonesia: Evidence from Sumedang and Karawang Sub District

Authors
Muhamad Nur Afandi1, *, Sait Abdullah1, Hendrikus T. Gedeona1, Rofi’ Romadhona Iyogea1
1Politeknik STIA LAN Bandung, Bandung, Indonesia
*Corresponding author. Email: m.nurafandi@poltek.stialanbandung.ac.id
Corresponding Author
Muhamad Nur Afandi
Available Online 15 January 2025.
DOI
10.2991/978-2-38476-350-4_18How to use a DOI?
Keywords
Transformation; Digital Public Service Delivery; Policy Networks and Actors
Abstract

The research focuses on the transformation of public service delivery system in West Java Provincial Government, Indonesia. In responding to the Industrial Revolution 4.0 era and the massive use of the internet by the public, recently the West Java Provincial Government has been implementing the digitalization policy options through transforming conventional to digital public service delivery system. In the policy execution, the local government faces constraints in budgeting, technology, and digital competency. By using Grantham’s policy networks approach, we successfully mapped the actor’s typology and their networks in the implementation of the policy. In this research, data and information are processed by qualitative methods. Through field study observation, intensive interview, and focus group discussion with several officials’ local governments in districts level in Sumedang and Karawang District, West Java Province, the research findings confirm that the quality of local public service policy implementation is improved through involving a large variety of institutions, actors, and networks. Transformation is assisted with the inclusion of a large variety of policy actors and their networks. Actors and networks are essential in improving the implementation of local public service delivery system, reducing operational costs, and saving the local government budget.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 1st Joint International Conference on Social and Political Sciences: Challenges and Opportunities in the Future (JICSPS 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
15 January 2025
ISBN
978-2-38476-350-4
ISSN
2352-5398
DOI
10.2991/978-2-38476-350-4_18How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

TY  - CONF
AU  - Muhamad Nur Afandi
AU  - Sait Abdullah
AU  - Hendrikus T. Gedeona
AU  - Rofi’ Romadhona Iyogea
PY  - 2025
DA  - 2025/01/15
TI  - Improving Digital Public Service (Mall Pelayanan Publik) Delivery Through Policy Networks in Local Governments in Indonesia: Evidence from Sumedang and Karawang Sub District
BT  - Proceedings of the 1st Joint International Conference on Social and Political Sciences: Challenges and Opportunities in the Future (JICSPS 2023)
PB  - Atlantis Press
SP  - 174
EP  - 185
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-350-4_18
DO  - 10.2991/978-2-38476-350-4_18
ID  - Afandi2025
ER  -