Improving Digital Public Service (Mall Pelayanan Publik) Delivery Through Policy Networks in Local Governments in Indonesia: Evidence from Sumedang and Karawang Sub District
- DOI
- 10.2991/978-2-38476-350-4_18How to use a DOI?
- Keywords
- Transformation; Digital Public Service Delivery; Policy Networks and Actors
- Abstract
The research focuses on the transformation of public service delivery system in West Java Provincial Government, Indonesia. In responding to the Industrial Revolution 4.0 era and the massive use of the internet by the public, recently the West Java Provincial Government has been implementing the digitalization policy options through transforming conventional to digital public service delivery system. In the policy execution, the local government faces constraints in budgeting, technology, and digital competency. By using Grantham’s policy networks approach, we successfully mapped the actor’s typology and their networks in the implementation of the policy. In this research, data and information are processed by qualitative methods. Through field study observation, intensive interview, and focus group discussion with several officials’ local governments in districts level in Sumedang and Karawang District, West Java Province, the research findings confirm that the quality of local public service policy implementation is improved through involving a large variety of institutions, actors, and networks. Transformation is assisted with the inclusion of a large variety of policy actors and their networks. Actors and networks are essential in improving the implementation of local public service delivery system, reducing operational costs, and saving the local government budget.
- Copyright
- © 2025 The Author(s)
- Open Access
- Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.
Cite this article
TY - CONF AU - Muhamad Nur Afandi AU - Sait Abdullah AU - Hendrikus T. Gedeona AU - Rofi’ Romadhona Iyogea PY - 2025 DA - 2025/01/15 TI - Improving Digital Public Service (Mall Pelayanan Publik) Delivery Through Policy Networks in Local Governments in Indonesia: Evidence from Sumedang and Karawang Sub District BT - Proceedings of the 1st Joint International Conference on Social and Political Sciences: Challenges and Opportunities in the Future (JICSPS 2023) PB - Atlantis Press SP - 174 EP - 185 SN - 2352-5398 UR - https://doi.org/10.2991/978-2-38476-350-4_18 DO - 10.2991/978-2-38476-350-4_18 ID - Afandi2025 ER -