Service Quality Model, Organizational Commitment, and TQM-Based Education Leadership in Organizational Development

DOI

10.2991/assehr.k.200620.128How to use a DOI?

Keywords

TQM, educational leadership, organizational development

Abstract

This study aims to analyze the model of service quality, organizational commitment, and education leadership based on total quality management in organizational development. The benefits of the study were able to enrich the treasures of education management theory related to organizational development in educational institutions, especially junior high schools (SMP) in Pekalongan. The research design uses a quantitative positivistic approach with a structural equation (Structural Equation Model), with the model Second Order Confirmatory Factor Analysis. The research population of SMP teachers, while the sampling techniques are using proportionate stratified random sampling. The results of the study show that the development of school organizations is influenced significantly by the factors of service quality, organizational commitment, and education leadership based on Total Quality Management (TQM). This TQM is evidenced by the significance of the relationship of each independent variable to the dependent variable.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Nurlaila Ana
AU  - Masrukhi
AU  - Samsudi
AU  - Titi Prihatin
PY  - 2020
DA  - 2020/06/23
TI  - Service Quality Model, Organizational Commitment, and TQM-Based Education Leadership in Organizational Development
BT  - Proceedings of the International Conference on Science and Education and Technology (ISET 2019)
PB  - Atlantis Press
SP  - 629
EP  - 633
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200620.128
DO  - 10.2991/assehr.k.200620.128
ID  - Ana2020
ER  -