Proceedings of the 2024 8th International Seminar on Education, Management and Social Sciences (ISEMSS 2024)

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The Effect of Deep Acting on Job Satisfaction, Organizational Commitment and Job Performance: A Moderated Mediation Effect of Social Support

Authors
Jing Jiang1, *
1Department of Business, Semyung University of Korea, Shandong, Weihai, China
*Corresponding author. Email: iceair_10211@163.com
Corresponding Author
Jing Jiang
Available Online 31 October 2024.
DOI
10.2991/978-2-38476-297-2_94How to use a DOI?
Keywords
Deep Acting; Organizational Commitment; Job Satisfaction; Job Performance; Perceived Organizational Support; Mediation Analysis; Moderation Analysis; Moderated Mediation Analysis
Abstract

This study explored the complex mechanisms of action between affective commitment and job satisfaction (mediated by perceived organizational support) and the impact of deep acting on job performance. By applying the statistical software PROCESS macro and Mplus to analyze questionnaire data from 262 Korean hotel employees using structural equation modeling, the study concluded that deep acting improves job performance by positively affecting commitment and job satisfaction. These associations were reinforced by perceived organizational support, demonstrating the critical role of organizational support in optimizing the benefits of deep acting. The differences in the ability to test the two methods conducted by Mplus and PROCESS macro are compared. The study also discusses the actual implications of improving employee support in hospitality management.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2024 8th International Seminar on Education, Management and Social Sciences (ISEMSS 2024)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
31 October 2024
ISBN
978-2-38476-297-2
ISSN
2352-5398
DOI
10.2991/978-2-38476-297-2_94How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Jing Jiang
PY  - 2024
DA  - 2024/10/31
TI  - The Effect of Deep Acting on Job Satisfaction, Organizational Commitment and Job Performance: A Moderated Mediation Effect of Social Support
BT  - Proceedings of the 2024 8th International Seminar on Education, Management and Social Sciences (ISEMSS 2024)
PB  - Atlantis Press
SP  - 772
EP  - 784
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-297-2_94
DO  - 10.2991/978-2-38476-297-2_94
ID  - Jiang2024
ER  -