Online Claim and Guarantee Mechanism for Electronics Peripheral in Urban Country

DOI

10.2991/978-94-6463-288-0_41How to use a DOI?

Keywords

After-sales service; Electronics peripherals; Online guarantees claim; Repair service

Abstract

According to consumer protection law, business actors must provide good services, including post-transaction services. Most of the current warranty claim process is still done conventionally, where consumers must come to the store to bring their documents and goods and ask the officer for the repair process. Analytical results showed that 45% of consumers needed to realize the importance of the warranty card, so they did not store it properly. Consumers need help finding good quality repair services when the claim process is rejected. Moreover, the repair service provider needed a suitable platform to market its business. Therefore, this research was conducted to build a system to assist with the warranty claim process and search for repair services for consumer needs based on SNI 7229:2007 about General Provisions for After-Sales Service. The application was implemented using MySQL and PHP. As a result, all roles of users showed a good response. Company officers were able to trace warranty data and process claims. Repair service providers receive good appraisals of their work, which affects their business’s promotion. Consumers feel helped regarding warranty card storage, transparent claims process, and repair services suggestions based on the damage to their electronic goods.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Liliana
AU  - Felix Handani
AU  - Daniel Soesanto
AU  - Maya Hilda Lestari Louk
PY  - 2023
DA  - 2023/11/19
TI  - Online Claim and Guarantee Mechanism for Electronics Peripheral in Urban Country
BT  - Proceedings of the 4th International Conference on Informatics, Technology and Engineering 2023 (InCITE 2023)
PB  - Atlantis Press
SP  - 502
EP  - 514
SN  - 2589-4943
UR  - https://doi.org/10.2991/978-94-6463-288-0_41
DO  - 10.2991/978-94-6463-288-0_41
ID  - 2023
ER  -