Proceedings of the International Joint Conference on Science and Engineering 2024 (IJCSE 2024)

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Development of “VoksConnect” as a Student Complaint Application with NLP Chatbot

Authors
Tegar Eka Pambudi El Akhsan1, Hafizhuddin Zul Fahmi1, *, Arfian Putra Pratama1, Mohammad Avie Siena1, Dodik Arwin Dermawan1
1State University of Surabaya, Ketintang Street, Surabaya, Indonesia
*Corresponding author. Email: hafizhuddinfahmi@unesa.ac.id
Corresponding Author
Hafizhuddin Zul Fahmi
Available Online 31 December 2024.
DOI
10.2991/978-94-6463-626-0_24How to use a DOI?
Keywords
Natural Language Processing (NLP); Chatbot; Software Development Life Cycle (SDLC); System Usability Scale (SUS); Complaint Application
Abstract

This study aims to develop a web-based application for collecting complaints from the academic community at the Faculty of Vocational Studies. The Research and Development (R&D) method was employed, involving need analysis, application design, implementation, and evaluation. The application is designed to facilitate reporting and responding to complaints related to various aspects of academic life for students, lecturers, and administrative staff. The development utilized the SDLC method and integrated ChatBot with NLP systems. User testing and feedback collection ensured the application’s suitability and quality. The System Usability Scale (SUS) evaluation yielded an average score of 64.47, indicating user acceptance. The comprehensive usability testing results support the application’s effectiveness in addressing student complaints efficiently and supportively.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Joint Conference on Science and Engineering 2024 (IJCSE 2024)
Series
Advances in Engineering Research
Publication Date
31 December 2024
ISBN
978-94-6463-626-0
ISSN
2352-5401
DOI
10.2991/978-94-6463-626-0_24How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Tegar Eka Pambudi El Akhsan
AU  - Hafizhuddin Zul Fahmi
AU  - Arfian Putra Pratama
AU  - Mohammad Avie Siena
AU  - Dodik Arwin Dermawan
PY  - 2024
DA  - 2024/12/31
TI  - Development of “VoksConnect” as a Student Complaint Application with NLP Chatbot
BT  - Proceedings of the International Joint Conference on Science and Engineering 2024 (IJCSE 2024)
PB  - Atlantis Press
SP  - 233
EP  - 250
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-626-0_24
DO  - 10.2991/978-94-6463-626-0_24
ID  - Akhsan2024
ER  -