Implementation of the “Sippadu 2.0” in Terms of Public Service Innovation Successes

DOI

10.2991/978-2-38476-008-4_18How to use a DOI?

Keywords

Implementation; Sippadu; Public; Service; Innovation; Successes; Sidoarjo

Abstract

The government and public sector organizations must be able to meet people’s expectations in providing fast, accurate, affordable, and innovative services in welcoming the Industrial Revolution 4.0 as well as in emergencies such as the Covid-19 pandemic which we may not know about in the future. One of the public service innovations of the Sidoarjo Regency Government is the Sippadu 2.0 service which combines the service process between DPMPTSP and four OPD technical providers in Sidoarjo Regency. The purpose of this study was to describe and analyze the innovation of the Sippadu 2.0 service carried out by DPMPTSP Sidoarjo Regency. This study uses a descriptive type of research with a qualitative approach. The focus of research on innovation implementation uses six innovation success factors, namely: Governance and Innovation, Sources of Innovation Ideas, Innovation Culture, Capabilities and Tools, Goals, Drivers and Constraints. The data is obtained from articles or other academic works, news, and other relevant data sources that were made no more than 10 years ago. The data obtained became the basis for researchers to analyze and conclude the findings. In its implementation, Sippadu 2.0 has been running according to the original purpose of its creation. One thing that needs to be improved is the responsiveness of the service website, the stability of the website to the UI and UX of the website design. In addition, Sippadu 2.0 is a service that has succeeded in meeting the needs of virtual business licensing, especially during the pandemic.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Trenda Aktiva Oktariyanda
AU  - Ngukup Cahyo Achmadja
PY  - 2023
DA  - 2023/03/19
TI  - Implementation of the “Sippadu 2.0” in Terms of Public Service Innovation Successes
BT  - Proceedings of the International Joint Conference on Arts and Humanities 2022 (IJCAH 2022)
PB  - Atlantis Press
SP  - 147
EP  - 162
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-008-4_18
DO  - 10.2991/978-2-38476-008-4_18
ID  - Oktariyanda2023
ER  -